AI agents with personality, taking care of guests better than humans
Try it out
How it works
1.
No missed calls, no long waits.
The AI concierge picks up instantly—always in a great mood.
It’s loaded with all hotel details, including facilities, room features, and services.
Guest Calls – AI Always Answers
2.
Instant Assistance - 90% of queries handled
Guests get quick, accurate answers about bookings, amenities, local attractions, and more.
AI provides consistent, reliable information—just like a top-tier concierge.
3.
Seamless Escalation - human support when needed
For complex requests, the AI instantly messages the right on-site staff (e.g., site manager, reservations team).
Ensures guests always get the help they need—fast and efficiently.
FAQs
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Persona is an AI-driven concierge designed for hotels, motels and Airbnbs. It enhances guest experience by handling inquiries, providing information, and assisting with hotel services through voice and chat interactions.
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Persona is designed for both boutique/independent hotels/motels, Airbnbs and larger hotel chains looking to streamline operations and improve guest engagement with AI-powered concierge services.
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Yes! Persona is fully customizable, allowing you to tailor:
• The AI concierge’s name, title, and personality traits
• The voice style to match your brand
• Hotel-specific FAQs, amenities, and policies
• The appearance of the agent, including an AI-generated or uploaded image
• Local attractions, tips, and room details
• Escalation rules for unresolved guest inquiries
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Persona can answer anything that you load into it. Loading information is easy using the console. You can do it it from your computer or mobile device.. Future updates will include reservation management .
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If the Agent is unable to provide an answer, it will notify the guest that their inquiry will be forwarded to the site manager or reservation manager. The assigned manager will then personally contact the guest to resolve the issue.
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Yes, you can review unanswered inquiries and update Persona’s knowledge base to improve future responses.
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Persona offers flexible pricing models to accommodate different hotel sizes and needs, including:
• Subscription-based plans based on the number of rooms or properties.
• Enterprise plans for large hotel chains requiring custom integrations and support.
Contact us for more information
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Yes! A free trial is available. Tap the Get Started button to begin your trial and experience Persona AI Concierge firsthand.
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Persona uses OpenAI’s API for real-time AI-powered responses. Each organization is responsible for managing their own OpenAI API key to ensure full control over their usage and costs.
See this link for creating and Connecting your Open AI account to Persona.
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Not yet. In its beta phase, Persona focuses on FAQs, but reservation capabilities will be added as part of future updates. At the moment or reservation requests will sent as tasks to the Reservation Manager who will then call the guest back.
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Yes, Persona will support multi-property management for hotel groups and chains.
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Yes. Persona follows industry best practices to ensure guest data is handled securely and in compliance with privacy regulations.
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Yes, you can create multiple AI agents with different personalities and roles to suit various guest interactions.
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Persona is designed to be easy to implement, with minimal technical setup required. Future integrations with PMS systems will further streamline the process.
You can do it just as easily from your phone as your computer.
Case study at “The Shores Surfers Paradise & Miami”
Chris Strode
Owner/Director
“PERSONA has surpassed all my expectations. As a retired software developer turned motel owner, I saw how AI could transform guest experiences. The app answers questions swiftly, cuts costs, and has become an invaluable part of our operations. I’m truly amazed by its effectiveness.”
Emma Hanrahan
Resident Manager
“We run a lean operation and I’m the only person on-site, so I don’t know what I’d do without ‘Shiela.’ She handles everything from directions and checkout questions to restaurant recommendations and tech support, freeing me up to focus on the bigger picture. It’s a real lifesaver.”
Historic Gold Coast motel has multi-million dollar makeover
